Return and Refund Policy

Returns
The Rowdy Cowboy is happy to accept returns or exchanges of any unworn clothing item(s) or handbag/backpack that is not customized for store credit.  All jewelry is final sale.  All sale items are final sale.  

To be eligible for return for store credit, the clothing item or handbag/backpack must be in the same condition as it was when sold or delivered.  (e.g., there should be no visible stains, wear marks, odors, or defects). All labeling, including price tags, must be intact.  Returns are eligible for store credit ONLY and must be made within 21 days of the purchase date.   The return ship date must be within this time frame or your return will not be accepted.  All items for return must be sent to The Rowdy Cowboy, 801 W Main St., Tavares, FL 32778.  Please inform us within 3 days of receiving defective merchandise, or if there is any error with your order. 

Only items that are received damaged or incorrect are eligible for a return postage label from The Rowdy Cowboy.  For any incorrect or defective merchandise, please email a photo to sales@therowdycowboy.com within 3 days of receipt.  

A receipt or other proof of puchase is REQUIRED for ALL returns.

  
Gone Country Hats Brand Warranty/Return Policy

 WARRANTY - WE WILL REPAIR OR REPLACE IT. FOR LIFE.

WE WARRANTY AGAINST ANY MANUFACTURING DEFECTS. IF THE MANUFACTURING QUALITY OF THE HAT YOU HAVE CHOSEN DOESN’T LIVE UP TO YOUR EXPECTATIONS, PLEASE CALL. WE’RE HAPPY TO TALK WITH YOU 7 DAYS A WEEK.

• Since we design and produce our own hats, our quality control is excellent; but if any part of the hat is not well made, we will repair or replace it at our discretion. For Life. We’ll ask you to send us pictures of the hat (and maybe the packaging) so we can see the defect or damage. If you can see us at an event, we will fix any damage on the spot.
• If the issue is so small you can repair it with hot glue (like a hatband that has come un-glued or an edge that is coming unwrapped), we’ll teach you how to fix it yourself so that you don’t have to send it back to us. For larger repairs,  we might ask you to send it back to us for repair. Shipping charges will apply. We want you to be happy with your hat.
• We love dogs and beer as much as you do, but when either comes into play, sometimes things happen to hats. If your hat gets damaged in a way that is not related to our manufacturing process we will still do what we can; repair, or help you fix your damaged hat. Again, we will probably ask you to send the hat to us and shipping charges will apply.
• Call us at 407.504.2800 or email judy@gonecountryhats.com

Sale Items
Only regular priced items that are not customized may be returned for store credit.  All sale items are final sale and cannot be returned.

Exchanges
We only replace items if they are defective or damaged, or have been incorrectly personalized. If you need to exchange it for the same item, send us an email at sales@therowdycowboy.com.

Shipping
To return your product, you should mail your product to The Rowdy Cowboy 801 W Main St., Tavares, FL 32778 USA.
Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your store credit.
Please consider purchasing shipping insurance or use a trackable shipping source (USPS, UPS, FedEx) if you are returning an item valued over $75.

We are not responsible for returned items we do not receive.

If you have any other concerns or questions please do not hesitate to contact us at sales@therowdycowboy.com or (352) 809.0611.